Safaricom PLC, Kenya’s leading mobile service provider, has responded to a wave of complaints from users experiencing disruptions in M-Pesa services.
The widespread issue left many customers unable to complete transactions on Tuesday morning, prompting a surge of frustration and concerns among the mobile user community.
Users reported receiving alert messages notifying them of delays and the inability to process their M-Pesa requests.
The message advised waiting for ten minutes before attempting another transaction.
This prompted a significant number of individuals to turn to social media platforms to express their grievances, with one Twitter user stating, “MPESA is down @safaricom_care @SafaricomPLC.”
ODM Communication tweeted unverified information, stating that the integration of MPESA with your KRA pin is currently happening, according to Councillor Njohi.
In response to the mounting complaints, Safaricom officially acknowledged the widespread service outage. Through their social media channels, the company issued a public apology and reassured users that resolving the M-Pesa disruptions was their top priority.
“Hello. We regret to inform you that there is a general outage affecting M-PESA services on STK and APP. This is being addressed as a top priority. We apologize for the inconvenience caused,” Safaricom posted in response to the concerns raised by its user base.