A Dutch citizen has raised concerns over the safety of international money transfers after allegedly losing €763.15, approximately KSh113,690, in transactions that he says were made from his WorldRemit account without his authorisation and sent to a Kenyan Safaricom-linked number.
The complainant claims fraudsters gained access to his WorldRemit account and initiated the disputed transactions, with the money allegedly ending up with a recipient in Kenya.
The case has now been escalated to Kenya’s Directorate of Criminal Investigations (DCI), with the complainant seeking assistance in tracing the recipient and establishing what happened to his money.
Correspondence shared by the complainant shows that he wrote to the DCI Director on August 6, 2026, seeking intervention over the alleged fraud.
In the email, which was also copied to Safaricom customer care, WorldRemit’s complaints department and a Dutch legal advisory service, the complainant said he had previously reported losing money to fraudsters allegedly operating in Kenya.
“I have reported losing money to fraudsters operating in Kenya,” part of the correspondence reads.
According to the complainant, the disputed transactions originated from his WorldRemit account before the funds were allegedly transferred to a Kenyan Safaricom number.
He says he contacted WorldRemit after discovering the transactions and also approached Safaricom in an attempt to trace the recipient and recover the funds.
The Dutch citizen claims Safaricom informed him that it could not refund the money, despite the disputed funds allegedly having been transferred to a number operating on its network.
The development has left the complainant seeking answers over how the transactions were processed and whether the recipient of the money can be traced.
He has now turned to the DCI in the hope that investigators can establish the identity of the person behind the Kenyan number, determine how the alleged fraud occurred and assist in possible recovery of the funds.
The case also raises questions about the challenges victims can encounter when alleged fraud involves different financial platforms and jurisdictions, particularly where an international remittance service is used to transfer money to a mobile-money account in another country.
